Customer services
Place de Tübingen 5
1870 Monthey, Switzerland,
[email protected]
Timetable
Monday to Friday
8.00 am - 5.00 pm
+41 27 560 20 92
From 20 to 24 November: -25%

Black Friday

The authentic taste of the Alps.

Black Friday week is here with 25% off our entire online shop.

Visit the shop

100% Natural
Gluten-free
Lactose-free

Based in Monthey, we are an innovative company marketing vegan products for families and sports enthusiasts alike. We work with specialists in liqueurs, plant biotechnology, phytochemistry and nutraceuticals. All our ingredients are chosen for both pleasure and well-being.
About us
Swiss Alp Sirops

Virtues of the ingredients
from our mountains

Our syrups are pasteurised, gluten-free, lactose-free and contain no preservatives.

Edelweiss

Edelweiss is cultivated for its anti-inflammatory and remineralising properties. Often exposed to extreme climatic conditions, this flower has developed highly effective defences.

Valais wormwood
This herbaceous plant is renowned for its fortifying properties. It stimulates the appetite and has digestive properties. It is also an excellent anti-inflammatory, diuretic, antifungal and powerful antibacterial agent.
Genepi
Genepi, a member of the mugwort family (Artemisia), has been used since ancient times to combat a wide range of ailments. It is appreciated as a general tonic and against hot and cold spells: colds, fevers, flu.
Swiss Alp Sirops

The shop
freshness

Find the purity of age-old ingredients in a drink.
To the shop
Swiss Alp Sirops

Our blog
frâicheur.

Inspiration for your events and news not to be missed.

    To the blog
    Swiss Alp Sirops

    Customer Service
    Listening.

    Don't hesitate to contact our teams. 
    If you have any questions about ordering, or would simply like some information, come and talk to us.
    To Customer Service
    How much do you charge for postage?

    Postage is free for orders over 90 CHF.

    Do you deliver outside Switzerland?

    It is possible to order from abroad.

    Are bank transfers accepted?

    It is currently possible to pay by invoice. It is preferable to pay by Paypal or credit card.

    Is Twint accepted?

    Please contact us if this is your only means of payment.

    What should I do if I run into problems?

    Our customer service team will be happy to help you. Please contact us by chat, phone or email.

    Can I attach a message to my order?

    Yes, in the additional information section tell us what you would like to add to your order.

    Can I place a single order with several recipients?

    Please write to us directly if you have a special order.

    I received products that did not correspond to my order.

    Our customer service team will be happy to help you. Please contact us by chat, phone or email.

    I'd like delivery on a specific day/time, is that possible?

    Unfortunately this is not guaranteed, as we are dependent on our logistics partners. We make the request in all cases and it's up to you to reach an agreement with them.

    How can I identify myself on your site?

    Simply create an account when you buy, or go to the My Account tab at the top left of the screen.

    Do I need to create an account on your site?

    No, you can order as a guest. An account is recommended to facilitate the experience on the site.

    Is the information I provide confidential?

    Yes, we take great care of your private data. You can contact our Data Privacy Officer at any time at [email protected]

    Can I change the personal details in my account?

    Yes, you can in your personal account.

    I have a promotional code, how do I use it?

    There is a field provided for this purpose when you place your order.

    How can I get an invoice for my order?

    If the email is not enough, please contact our customer service.

    How do I know if my order has been registered?

    Our customer service team will be happy to help you. Please contact us by chat, phone or email.

    My parcel has arrived in poor condition. What should I do?

    Unfortunately these things happen. Don't hesitate to call us and take photos.

    I would like to change or cancel my order.

    If you have already paid online, please contact us to cancel your order. If the parcel has already been dispatched, unfortunately you may have to pay the shipping costs.

    Swiss Alp Sirops

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      Delivery within 3 days

      Free delivery from 90 CHF

      Free returns

      Satisfied or your money back

      Secure payments

      Credit cards accepted

      24/7 Customer Service

      Come and chat with us