Customer services
Place de Tübingen 5
1870 Monthey, Switzerland,
[email protected]
Timetable
Monday to Friday
8.00 am - 5.00 pm
+41 27 560 20 92
Syrups with natural ingredients

A little sweetness in the heart of the Swiss Alps

Swiss Alp syrups give you a naturally sweet, top-quality taste you can enjoy without moderation.

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100% NATUREL
SANS GLUTEN
SANS LACTOSE

Based in Monthey, we are an innovative company marketing vegan products for families and sports enthusiasts alike. We work with specialists in liqueurs, plant biotechnology, phytochemistry and nutraceuticals. All our ingredients are chosen for both pleasure and well-being.
About us
Swiss Alp Sirops

LA BOUTIQUE

Retrouvez dans une boisson la pureté d’ingrédients millénaires

To the shop
Swiss Alp Sirops

SERVICE CLIENT

N’hésitez pas à contacter nos équipes pour des questions de commande ou un renseignement 

To Customer Service
How much do you charge for postage?

Postage is free for orders over 90 CHF.

Do you deliver outside Switzerland?

Il est possible de commander depuis l'étranger?

Are bank transfers accepted?

It is currently possible to pay by invoice. It is preferable to pay by Paypal or credit card.

Is Twint accepted?

Please contact us if this is your only means of payment.

What should I do if I run into problems?

Our customer service team will be happy to help you. Please contact us by chat, phone or email.

Can I attach a message to my order?

Yes, in the additional information section tell us what you would like to add to your order.

Can I place a single order with several recipients?

Please write to us directly if you have a special order.

J’ai reçu des produits qui ne correspondent pas à ma commande

Our customer service team will be happy to help you. Please contact us by chat, phone or email.

I'd like delivery on a specific day/time, is that possible?

Unfortunately this is not guaranteed, as we are dependent on our logistics partners. We make the request in all cases and it's up to you to reach an agreement with them.

How can I identify myself on your site?

Simply create an account when you buy, or go to the My Account tab at the top left of the screen.

Do I need to create an account on your site?

No, you can order as a guest. An account is recommended to facilitate the experience on the site.

Is the information I provide confidential?

Yes, we take great care of your private data. You can contact our Data Privacy Officer at any time at [email protected]

Can I change the personal details in my account?

Yes, you can in your personal account.

I have a promotional code, how do I use it?

There is a field provided for this purpose when you place your order.

How can I get an invoice for my order?

If the email is not enough, please contact our customer service.

How do I know if my order has been registered?

Our customer service team will be happy to help you. Please contact us by chat, phone or email.

My parcel has arrived in poor condition. What should I do?

Unfortunately these things happen. Don't hesitate to call us and take photos.

Je souhaite modifier ou annuler ma commande

If you have already paid online, please contact us to cancel your order. If the parcel has already been dispatched, unfortunately you may have to pay the shipping costs.

Swiss Alp Sirops

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